Communication Techniques – The Basics

Welcome to Audio Learning from Assemble You.

1- Making Body Language Your Greatest Ally

You only have one chance to make a first impression. From job interviews to sales calls, to the first time meeting your partner’s parents. How can you make sure that you start off on the right foot in any of these scenarios? What should you actually say? Where should you look? What on earth should you do with your body?

By the end of this track, you will have new information about the impact of body language, and a selection of body language techniques to improve your non-verbal communication. You will also have heard how to assess the body language of others so that you know when and how to turn difficult conversations around.

Learning Objectives:

• Learn about the impact of body language on people’s perceptions
• Learn tricks to improve your non-verbal communication and make a great impression through body language

Aimed At:

• Anybody who is looking to build better relationships and make better impressions.

2 – How to Really Listen

How often have you had a conversation that just… doesn’t feel right. You’re being heard, but not listened to. If you’re honest with yourself, how often have you been the one who isn’t properly listening? Poor listening results in mistakes and misunderstandings. Which in turn can lead to ineffective decisions, and costly mistakes in business. By not listening, you miss out on potentially fantastic suggestions from the people you may very well have hired. And, on a personal level, not listening properly leads to hurt feelings and a loss of team cohesion.

In this track, we’ll arm you with the actionable techniques to transform your listening skills.

Learning Objectives:

• Learn about the drawbacks of poor listening, and the lack of efficiency the average person listens with
• Learn tricks to improve your listening skills

Aimed At:

• Anybody who has found themselves waiting to respond, rather than listening, or who struggles to remember many of the contents of their conversations.

3 – How to be Liked

We all want to be liked. But what do we need to do to make the right impression, quickly?

When it comes to working, we may only have one chance to build a relationship, and so what we do early on really matters. So if you tend to grow on people gradually, you might be interested in learning a few tips to speed things up.

In this track, we’ll go through a variety of things you can work on that are proven to make people like you, quickly.

Learning Objectives:

• Learn what it takes to make a great impression in business and in life
• Learn actionable techniques to ensure that people like you from the outset

Aimed At:

• Anybody who works in sales, or any customer-facing job role, that’s looking to supercharge their relationships or anyone who feels they tend to grow on people but would like to make a bigger and better first impression.

4 – Plain English

Beating around the bush sucks. Trying to understand a sentence from someone who has swallowed a thesaurus, or worse, a politician, can make your head spin. As far back as 1600, in Hamlet, Shakespeare wrote the memorable lines ‘more matter, with less art’ and ‘brevity is the soul of wit’.

The problem is that unclear writing plagues us every day. So many decisions are made worldwide based on a partial understanding because the available explanations were confusing and unclear.

Writing in plain language allows your message to reach as many people as possible. Clear writing can also avoid misunderstandings, that may have serious consequences.

In this track, we give you practical tips on how to use Plain English to improve your business communication.

Learning Objectives:

• Learn about the benefits of Plain English when communicating
• Learn how to implement Plain English techniques
• Learn to get your point across succinctly

Aimed At:

• Anybody who communicates with others and would like to be more concise.